Lumbee river emc payment locations8/17/2023 Its Consumer Services Division handles verbal and written disputes, interviews, and information inquiries. The commission regulates critical services such as natural gas, electricity, water, telecommunications and cable television addresses issues of consumer protection and utility rates and is responsible for monitoring utility service and responding to consumer complaints. If you feel that you are being unfairly treated, you may turn to the North Carolina Utilities Commission. Many utility companies offer programs and payment assistance plans to help you pay your bill. What should I do if I have a complaint with my utility company?įirst, contact the utility company directly to see if the issue can be resolved. Are there any changes in response to COVID-19?Īre there any changes in response to COVID-19?įinancial help may be available through an Emergency Rental Assistance Program and utility providers have offered payment plans to help customers who have been financially impacted by COVID-19. Additionally, the Low Income Household Water Assistance Program (LIHWAP) is a temporary emergency program that helps households afford water and wastewater services. Most Utility Providers suggest that potential applicants use NC ePass to apply for Low Income Energy Assistance Program (LIEAP) or review eligibility requirements for the Crisis Intervention Program (CIP). How do I know if I’m eligible for assistance programs?įor most assistance programs, applicants must meet income limits and provide proof of hardship.
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